Last updated November 10, 2026
Cancellation and refund policy
How a subscription ends, and what happens to fees and data.
Ending a subscription
A Customer can end its subscription at any time by writing to contact@zeynor.xyz from an account manager’s email address. Unless the order says otherwise, the subscription ends at the end of the term then in progress, and access continues until that date.
Fees already paid
Subscription fees paid for the current term are not refunded when the Customer ends the subscription, except where the order or applicable law provides otherwise. Fees for terms that have not started are not charged once notice is received in time.
When we end the subscription
If we end a subscription for reasons other than the Customer’s breach, we refund the share of fees covering the unused part of the term.
Your data
Before the end date, the Customer may request an export of its data. After the end date, data is deleted as set out in the data processing agreement.