Terms of service

1. Who these terms apply to

These terms form an agreement between ZEYNOR LLC (“Zeynor”, “we”) and the business that subscribes to the service (the “Customer”). The service is intended for business use only. The person accepting these terms confirms they are authorized to bind the Customer.

2. The service

Zeynor is an online shift scheduling service. It lets the Customer plan shifts by day, role and site, collect availability, leave requests and shift swaps, flag uncovered slots, record clock-in and clock-out, and publish schedules to its team, with manager and employee roles.

We may improve or change the service over time. We will not materially reduce the core scheduling functions during a paid term without notice.

3. Orders and accounts

A subscription starts with an order agreed between Zeynor and the Customer, which sets out the plan, the number of sites and users, the term and the subscription fees. If an order conflicts with these terms, the order prevails for that point.

The Customer is responsible for the users it invites, for keeping login details confidential, and for all activity under its accounts. Tell us promptly at contact@zeynor.xyz if you suspect unauthorized access.

4. Subscription fees

The Customer pays the subscription fees as set out in its order, in advance for each subscription period unless the order says otherwise. Fees are stated exclusive of applicable taxes. Amounts handled through our payment service provider are subject to its own terms.

If fees remain unpaid fourteen days after a reminder, we may suspend access until the account is brought up to date. We will give notice before any suspension.

5. Term, renewal and ending

Each subscription runs for the term in the order and renews for the same length unless either party gives notice before the end of the current term. Ending a subscription is described in the cancellation policy, which forms part of these terms.

Either party may end the agreement on written notice if the other materially breaches it and does not remedy the breach within thirty days of being told about it.

6. Acceptable use

The Customer and its users must use the service in line with the acceptable use policy. We may suspend an account that puts the service, other customers or third parties at risk.

7. Customer data

The Customer keeps all rights to the data it and its users enter in the service. We process that data only to provide the service, as a processor on the Customer’s behalf, under the data processing agreement, which forms part of these terms.

During the subscription, the Customer may ask for an export of its data. After the agreement ends, we delete Customer data as set out in the data processing agreement.

8. Availability and support

We aim to keep the service available at all times, apart from planned maintenance, which we try to schedule outside usual working hours and announce in advance where practical. We do not guarantee uninterrupted availability.

Support is provided by email at contact@zeynor.xyz on business days.

9. Intellectual property

Zeynor and its licensors own the service, the software and all related rights. The Customer receives a non-exclusive, non-transferable right to use the service during its subscription, for its own internal business purposes.

10. Warranties and liability

The service is provided with reasonable skill and care. Except as stated in these terms, it is provided “as is”, and we disclaim implied warranties to the extent permitted by law.

Neither party is liable for indirect, incidental or consequential losses. Each party’s total liability under the agreement in any twelve-month period is limited to the subscription fees paid or payable by the Customer in that period. These limits do not apply where the law does not allow them to.

11. Changes to these terms

We may update these terms. We will notify the Customer of material changes at least thirty days before they take effect; they then apply from the next renewal of the subscription.

12. Governing law and courts

These terms are governed by the laws of the Commonwealth of Kentucky, without regard to its conflict of laws rules. Any dispute is subject to the exclusive jurisdiction of the state and federal courts located in or serving Clark County, Kentucky.

13. Contact

ZEYNOR LLC, 3600 Corporate Drive, Winchester, KY 40391, USA. Email: contact@zeynor.xyz. Phone: +1 364 205 6497.